For more than ten years the company has become a customer of Sampierana U/C Spare Parts for earthmoving machinery spare parts.
We interviewed Mattia, an employee of Foredil srl since 2020, who currently manages the business relationship with our colleagues.
What are the most requested spare parts for your company?
The products that we most often require are rubber tracks, in our case those of the Sampierana-branded line. We had already bought the Eurocomach excavators before we became customers for spare parts. In that first phase, an important relationship of trust and support was already created. This was the first incentive that pushed us to keep a strong link with Sampierana. From this first step we then learned about the spare parts brand. I know Alberto and Paolo, our sales representatives at Sampierana U/C Spare Parts, and they are an important point of reference.
If you had to describe Sampierana U/C Spare Parts with two adjectives?
Reliability and trustworthiness.
Do you want to tell us an episode in which you found these values?
Of course. I had ordered a replacement, but unfortunately not with the correct measurements. The assistance provided by Alberto and Paolo helped me to solve the problem, we were able to solve it in a short time and I was delivered the material in the required time.
What is one of the most beautiful aspects you found in the relationship with Sampierana U/C Spare Parts?
The ability to also build a personal relationship with the sales team. We often get a visit from Alberto and, when it doesn’t happen, we talk on the phone. Often just for a chat. Our relationship is also personal.
