The quantum leap for the small company came in the 1970s, when Pancotti’s commercial focus shifted to industrial earth-moving machines.
Over the years, thanks to the success and a large sales facility, the company’s commercial boundaries were expanded and brands were sold: Brenda, Massey, Ferguson, Padana Macchine Industriali and Lybra.
Loris, responsible for the commercial side of purchasing, told us about the meeting with Sampierana U/C Spare Parts and the commercial and human relationship that has strengthened over the years.
When did you meet Sampierana U/C Spare Parts??
About six years ago we started making contact with your company, but we had heard about it before. The meeting with the sales team immediately brought positive feedback, which was confirmed over time.
Al momento quali sono i ricambi più richiesti per la vostra concessionaria?
Definitely tracks and rollers. We focus on these two types mainly.
What has kept you attached to our brand? .
There were several reasons for this: the positive feedback from the sales department, which always supports us to the maximum, having the possibility, at the time of need, to have the ordered goods shipped the same day, the wide availability and above all the value for money.
Another aspect for us who sell different brands of construction machinery is the variety of material for the different excavators.
Remember an episode where the U/C Spare Parts team managed to be decisive?
We had an incident with Alberto, the U/C Spare Parts sales representative. One of our customers had urgently reported a broken track. We had to supply him with a new spare part very quickly. Alberto was very quick in guaranteeing us the new material and also the quick turnaround time to receive it.
Within a couple of days, the requested material arrived and satisfied both us and the customer.
What keyword would you use to describe Sampierana U/C Spare Parts?
I believe the correct word is trust. This is the value that Sampierana U/C Spare Parts represents most.
